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Shipping & Returns

 RETURN POLICY

 In the event a return is necessary, please follow the steps below:

1. Call 859-987-0215 or email order@Quillin.com to secure a Return Merchandise Authorization (RMA) Number.
2. Please return merchandise in the original condition: unused and unworn. Include the RMA number and the original invoice or a copy of the original invoice with the merchandise AND instructions.
3. Indicate the reason for the return on the invoice along with your instructions and email address
4. Please ship prepaid Fed Ex, UPS or United States Parcel Post. Sorry, we cannot accept COD returns. 
5. Incorrectly ordered size with engraved plates can be returned unworn / used and we can remove and replace the engraved plate (to the correct size item) for a nominal fee. 

PLEASE include instruction, return address and email address

If you have questions about delivery, shipment or our Retail Store feel free to contact us 859-987-0215 or order@Quillin.com

The Following Items May Not Be Returned:

• Custom or special order items such as horse clothing, blankets, custom order color combinations, etc.
• Personalized dog collars and belts; please include all information requested when ordering these items to ensure your full satisfaction.
• Embroidered or monogrammed items and clothing.

Unauthorized returns will result in the merchandise being returned to you at additional cost.

In the event of a damaged product or shortage, contact the delivering carrier immediately and save all packing materials for inspection. Damages and shortages must be reported within 24 hours. Returns must be received within 30 days of the original purchase, unless specifically authorized by Quillin Leather & Tack. Please contact our customer service department if you feel you are entitled to an exception.

859-987-0215

Donna@Quillin.com

 

Send To:
Attn: Returns

Quillin Leather & Tack

1929 Main Street

Paris, KY 40361


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.