Returns & Exchanges
RETURN PROCESS
In the event a return is necessary, please follow the steps below:
1. Call 1-859-987-0215 to secure a Return Merchandise Authorization (RMA) Number.
2. Please return merchandise in the original condition: unused and unworn. Include the RMA number and the original invoice or a copy of the original invoice with the merchandise.
3. Indicate the reason for the return on the invoice along with your preference for a refund or exchange.
4. Please ship prepaid Fed Ex, UPS or United States Parcel Post. Sorry, we cannot accept COD returns. Shipping charges are non-refundable unless approved by the General Manager.
5. Credit will be issued to the original credit card account within 30 days of the return of the merchandise.
6. Only one opened package of any product is eligible for return. Additional packages of the same product must be in the factory sealed container to be covered by this policy.
If you have questions about delivery, shipment or our Retail Store feel free to contact us
Unauthorized returns will result in the merchandise being returned to you at additional cost.
All returns and exchanges must be made within 10 business days of receiving your order. We do not accept returns on custom leather and custom engraved orders. However, if an error has been made, we are more than happy to work with you to correct it. We are unable to accept returned products that have been opened or used, we apologize for any inconvenience this may cause.
We charge a $8.95 plate change fee plus any applicable return shipping.
You may request an RMA by emailing order@quillin.com
Send To:
Attn: Returns
RMA #
Quillin Leather & Tack
1929 Main Street
Paris, KY 40361
Shipping
Sorry No P.O. Boxes
We offer various shipping options via UPS and USPS to the 48 contiguous United States. Expedited shipping options from UPS will be available in the shopping cart at additional cost. International Shipping costs for the entire order will be estimated at checkout and we can generally negotiate a better rate for you
A minimum rush fee of $25 or 25%, which ever is greater, will be applied to your order if needed.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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At Quillins we work with you to ship your quality equine supplies in the fastest and most economical way possible. If you have your own FedEx or UPS account let us know and we can ship it that way.
Supply chain disruptions, backordered hardware and leather and Covid continue to throw us curveballs – almost on a daily basis. Rest assured that we are doing everything within our power to provide the level of service and quality you have come to expect from Quillins for the last 40 years.
Our goal is to ship Custom WITHIN TWO TO THREE Weeks. thoroughbred sales, holidays and supply chain disruptions may add additional time to our fulfillment target
All international orders will be processed manually by a QUILLINS customer service representative. We will respond to your order request as quickly as possible via email. You can count on QUILLINS for quality service and quality products when you need your Custom Leather Goods Expedited. Rush fees may apply to these orders
WE OFFER FEDEX, USPS AND UPS SHIPPING
We normally ship via USPS and UPS ground, with some international orders shipped FEDEX. Shipping charges are calculated automatically when checking out of our online store based on current Fed Ex or UPS rates. International rates may need to be calculated manually in order to get you the Best Rates.
*PLEASE NOTE— ADDITIONAL CHARGE FOR International shipments May apply:
International orders may require duty and additional landing and delivery fees. Our shipping charges do not include these fees and they are collected by the delivering agent.
Quillins retains the right to adjust or change shipping, materials, products and descriptions