Return Policy:
If you are not completely satisfied with your purchase, you may return the unused product within 14 days of receipt (as indicated by UPS or FedEx delivery confirmation) for an exchange, store credit for a future purchase or refund of the purchase price of the merchandise. Returns will not be accepted for custom or special ordered merchandise (items with engraved plates, black leather etc.) or after the 14 day limit. Items must be in new condition with tags and packaging in place. Used, abused, or broken after use items will not be accepted and will be returned at the customer's expense.

ALL RETURNS MUST have a return merchandise authorization number (RMA), available by calling us at 1.800.729.0592, fax 856.987.0730 or via e-mail celia@quillin.com.

Incorrect Size or Style:
We will remove and reattach the engraved plate to the correct sized item for a $10.95 per item fee, which includes return postage (continental US) to you. Item(s) to be exchange for the correct size MUST be in like NEW condition. Items that have been altered, used, worn, etc. are not eligible for our exchange service and will be returned at the customers expense.

# Shipping and COD charges will not be refunded.

# Quillin Leather & Tack does not accept returns of clearance, closeout, items with custom engraved plates, used or custom color/size items. ALL black items are considered CUSTOM MADE and are returnable only on a case by case basis.

# In the unlikely event an item breaks or becomes damaged during normal use because of a material / manufacturing defect, Quillin Leather & Tack will, within reason, repair or replace the returned product. Items that have been altered, misused or excessively worn are not covered under our repair / replace policy and will be returned at the customer's expense. This would include shanks that have been used to tie a horse or halter (brass or leather) that have failed when a horse rears when tied up. We do not care for nylon halters, but for a spirited horse that needs to be tied - this might be a better alternative.

# Quillin Leather & Tack offers a wide range of repair services. Please contact us regarding your repair needs and we'll provide information, turnaround time and an estimate. Please note that our shop staff has well over 100 years of experience and expertise and can handle your most demanding repair or rehabilitation needs.

# For your protection, we recommend that you ship your return back to us via FedEx, UPS or US Postal Service with insurance and package tracking. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments

# In the unlikely event that the incorrect item is shipped to you, please contact us for return instructions. # Please contact the carrier (UPS etc.) immediately if your shipment arrives damaged.

Please include a copy of your sales slip along with your return merchandise authorization number (RMA) when you return your items, along with complete instruction / info / details and send to:

Quillin Leather & Tack
RMA ####
1929 Main Street
Paris, KY 40361-1110

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This site and all contents are copyright 1996 - 2010 Ralph Quillin
Quillin Leather & Tack, Inc. • 1929 Main Street • Paris, Kentucky 40361
Email: Orders   Telephone: 800-729-0592 • 859-987-0215 • fax 859-987-0730